Frequently asked question

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded The payment for all the returned products will be done to the customer's Islamic Shop account in the form of store credit, which the customer can use for his/her next purchase

In certain scenarios accepting returns and performing exchange of products is difficult for us to support. Items from the SALE section are non-refundable, non-exchangeable and non-returnable All items under the SALE section are sold on an as-is basis Return request is made outside the specified time frame Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories Defective/damaged products that are covered under the manufacturer's warranty Product is damaged due to misuse or Incidental damage due to malfunctioning of product Any consumable item that has been used or installed Products with tampered or missing serial numbers Made-to-order / custom jewellery Fragile items, Consumable products like Cosmetics, Attars, Body sprays and Electronic products like Toys, Watch, Clock etc Custom-made products cannot be refunded like Tailored Abayas, Kaftans, Burkhas etc

If for any reason you wish to obtain a refund/exchange, you may return your item(s) to us within 3 days of receiving your order. Please note the following : The product(s) should not be used The product(s) should be packed with the original packaging received Once we receive the Items, we will investigate the order case and process the refund Shipping charges are non-refundable COD shipments are refundable as store credit only less shipping and COD charges If you would like an exchange, the paid amount minus shipping charges will be deducted from the price of the new items, or it can be added as Store Credit to your account for the next order Non returnable/refundable items

Please do not accept if the package is torn, tampered, damaged or there are signs of leakage. If you suspect that the package is damaged or , please take an unboxing video of the product to claim return and exchange.

Returns will be accepted only if you have received an item “Damage”, “Defective” or “Different Colour”.

Follow these simple steps: Please select the product from the list of categories or search for your product on the search bar If the selected product is an apparel such as Abayas, Thobes, T-Shirts, etc, we request you to check the size chart before selecting your size If you are selecting electronic, appliances or cosmetic products, please check the product description before ordering Once you have found an item you want to buy, add the quantity you want and click on the 'Add to cart' button You can then either continue shopping or review the items in your shopping bag by clicking on the ‘Shopping Cart’ button in the upper right corner Once you have done shopping, click the 'Checkout' button to complete your order You may choose the payment options,

You can place an orders from Madinamall website or mobile site. Simply add products to your cart and your shipping address carefully filled in box

Our delivery partners will leave a note upon a failed delivery for you to call back and arrange a suitable time of delivery. Alternatively, you may contact the local office of the courier company directly.

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or refund within 3 days of receiving the order: Step 1: Follow one of the following steps: a. Via My Orders section Click on 'My Orders'. Go to Order and select 'Return'. Proceed with reason for return. b. Via Help Center Click on 'Have a Concern'>Click on 'Submit a Request' > Provide us with your order ID details and your request to return your order. Kindly share an image of the product and the invoice for our reference. Step 2: Once your request is received, we will be responsible to investigate your claim within the next 72 hours and share a resolution for the same. Step 3: In case a refund is approved, payments made through credit/debit cards or net banking will be refunded to the same account, within 24-48 business hours of the request being approved. It may take 2-3 additional business days for the amount to reflect in your account.

Please write to madinamallretail@gmail.com within 3 days from the date of delivery, detailing the condition of the products received. Please provide product and packaging images along with your email.

Please note that promotional discounts or coupon codes cannot be refunded back in any form.

We are unable to furnish direct contact details of the courier partners and their delivery personnel. However you should be able to contact the local office of the logistics provider at your location.